FAQ

Frequently Asked Questions

How much is delivery?

For orders over £100 delivery is FREE. For orders under £100 the delivery cost is £6.50.

What happens if I order an incorrect item?

Please Fax or Email the details through to our sales office to organise collection (note that customer errors may be subject to a re-stocking charge).

What is the standard delivery time?

We endeavour to offer a next day delivery service. On occasions due to stock or other unforeseen circumstances this may be delayed.

What is your contact telephone number?

You can contact us by calling 01942 603 351. For further contact details please see the Contacts section of this website.

Are the Westco Strata and Jevco compression ranges made in accordance to a standard?

Yes, both ranges are made in accordance with EN 1254-2 / 1998.

Are Westcos’ range of TRV’s reversible?

All Westco's TRV’s are reversible and can be fitted horizontally or vertically in the flow or return position. A flow differential of 0.6 Bar must be considered.

Can an Isolating Valve be used to reduce pressure?

No, a Pressure Reducing Valve should be used to reduce pressure effectively.

Does Westco Operate a Quality Management System?

Westco hold certificate number RS24009 for ISO 9001: 2000 Quality Management System, accredited by the British Standards Institute.

How do Thermostatic Radiator Valves operate?

TRV’s have a wax or liquid sensor; that expands or contracts dependant on the temperature around the vents of the thermostatic head. TRV’s can be affected by direct sunlight, draughts or by being enclosed by household furnishings.

What is the recommended water pressure for the Westco range of taps?

We recommend 0.3 bar static pressure for sink and basin taps, and 0.5 bar static pressure for bath taps.

What is WRAS?

WRAS is an acronym for Water Regulations Advisory Scheme. Many of the products have been approved by WRAS.