OUR GUARANTEE

When you purchase or specify any STH WESTCO product, you are acquiring far more than a means of doing a job well. You are investing in unrivalled quality, service, value and reliability that has been nearly 100 years in the making.

TERMS AND CONDITIONS

  • Products are subject to a 5 or 10 year guarantee that is between STH WESTCO Limited and the final purchaser of the product.
  • The guarantee is subject to proof of purchase being supplied.
  • This guarantee does not affect any statutory rights the consumer may have in law.
  • The guarantee covers manufacturing or material defects and does not cover parts subject to normal wear and tear.
  • Finishes other than chrome are covered for a period of 3 years only and the guarantee on the finish is subject to the cleaning instructions being followed.
  • The guarantee is not applicable where the product is fitted contrary to the conditions in the fitting instructions.
  • Abusive behaviour and accidental damage to the product are not covered by this guarantee.
  • The extent of this liability is limited to the cost of the replacement of the defective item and not to fitting or consequential damages.

For more information or further clarification please contact our customer services and we will be happy to help.

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